/* Jefferson School District - JitBit Knowledge Base Service Status Dashboard Paste into: Admin > General Settings > KB-specific JavaScript The script runs only when a KB article contains:

...

No API keys are required. It reads public vendor status feeds. */ ;(function () { "use strict"; var ROOT_ID = "jsd-service-status-dashboard"; var REFRESH_MS = 5 * 60 * 1000; var FETCH_TIMEOUT_MS = 12000; var CONFIG = { google: { title: "Google Workspace", statusUrl: "https://www.google.com/appsstatus/dashboard/", feedUrl: "https://www.google.com/appsstatus/dashboard/incidents.json", products: [ "Gmail", "Google Drive", "Google Docs", "Google Sheets", "Gemini", "Google Calendar", "Google Meet", "Classroom", "Google Sign In" ] }, providers: [ { id: "aeries", title: "Aeries", type: "statuspage", statusUrl: "https://aeriessoftware.statuspage.io/", feedUrl: "https://aeriessoftware.statuspage.io/api/v2/summary.json", /* Jefferson is Aeries-hosted in California. These component names make the card reflect the Aeries Cloud parent service and California region. If Aeries renames the components, the script falls back to page status. */ componentNames: ["Aeries Cloud Services", "AWS CA"] }, { id: "parentsquare", title: "ParentSquare", type: "statuspage", statusUrl: "https://status.parentsquare.com/", feedUrl: "https://status.parentsquare.com/api/v2/summary.json" }, { id: "clever", title: "Clever", type: "statuspage", statusUrl: "https://clever.statuspage.io/", feedUrl: "https://clever.statuspage.io/api/v2/summary.json", componentNames: [ "Single Sign-On & Portal", "District Administration Dashboard", "Data Sources", "Aeries", "Rostering API" ] }, { id: "duo", title: "Duo Security", type: "statuspage", statusUrl: "https://status.duo.com/", feedUrl: "https://status.duo.com/api/v2/summary.json", /* Duo has many deployment-specific component groups. The dashboard uses Duo's overall public status instead of displaying every deployment. */ summaryOnly: true }, { id: "follett", title: "Follett Destiny", type: "probe", statusUrl: "https://status.follettsoftware.com/", /* Follett's public status page does not expose the same JSON API used by the Statuspage providers above. Instead, test Jefferson's hosted Destiny portal for browser-level reachability. */ probeUrl: "https://jeffersonel.follettdestiny.com/", serviceName: "Destiny Hosted - Jefferson" } ], /* DISTRICT-SPECIFIC NOTICES ------------------------- Public vendor dashboards do not always show issues that affect only JSD or a specific integration. Add an item here when needed, then remove it after the issue is resolved. Example: { id: "aeries-parentsquare-sso-2026-09-09", status: "degraded", title: "Aeries SSO to ParentSquare", message: "ParentSquare access through Aeries SSO is currently unavailable. Staff can sign in directly to ParentSquare using Google SSO or a ParentSquare password.", link: "https://parentsquare.com/", linkText: "Open ParentSquare", updated: "2026-09-09T13:20:00-07:00" } */ districtNotices: [] }; var STATUS = { operational: { label: "Operational", rank: 0 }, info: { label: "Service Advisory", rank: 1 }, maintenance: { label: "Maintenance", rank: 2 }, degraded: { label: "Degraded / Partial Outage", rank: 3 }, outage: { label: "Major Outage", rank: 4 }, unknown: { label: "Status Unavailable", rank: -1 } }; function escapeHtml(value) { return String(value == null ? "" : value) .replace(/&/g, "&") .replace(//g, ">") .replace(/"/g, """) .replace(/'/g, "'"); } function safeHttpUrl(value) { try { var url = new URL(value, window.location.href); if (url.protocol === "https:" || url.protocol === "http:") return url.href; } catch (e) {} return ""; } function formatDateTime(value) { if (!value) return ""; var date = new Date(value); if (isNaN(date.getTime())) return ""; return new Intl.DateTimeFormat(undefined, { dateStyle: "medium", timeStyle: "short" }).format(date); } function statusMeta(status) { return STATUS[status] || STATUS.unknown; } function worstStatus(values) { var usable = values.filter(function (value) { return value && value !== "unknown"; }); if (!usable.length) return "unknown"; return usable.reduce(function (worst, current) { return statusMeta(current).rank > statusMeta(worst).rank ? current : worst; }, usable[0]); } function statusBadge(status) { var meta = statusMeta(status); return ( '' + escapeHtml(meta.label) + "" ); } function statusDot(status) { return ''; } function fetchJson(url) { var controller = typeof AbortController !== "undefined" ? new AbortController() : null; var timeout = setTimeout(function () { if (controller) controller.abort(); }, FETCH_TIMEOUT_MS); var options = { method: "GET", cache: "no-store", credentials: "omit", headers: { "Accept": "application/json" } }; if (controller) options.signal = controller.signal; return fetch(url, options).then(function (response) { clearTimeout(timeout); if (!response.ok) { throw new Error("HTTP " + response.status); } return response.json(); }).catch(function (error) { clearTimeout(timeout); throw error; }); } function mapGoogleUpdateStatus(value) { switch (String(value || "").toUpperCase()) { case "SERVICE_OUTAGE": return "outage"; case "SERVICE_DISRUPTION": return "degraded"; case "SERVICE_INFORMATION": return "info"; case "AVAILABLE": return "operational"; default: return "info"; } } function googleIncidentMatchesProduct(incident, productName) { if (incident.service_name === productName) return true; if (Array.isArray(incident.affected_products)) { return incident.affected_products.some(function (product) { return product && product.title === productName; }); } return false; } function normalizeGoogle(data) { var incidents = Array.isArray(data) ? data : []; var active = incidents.filter(function (incident) { return !incident.end; }); var services = CONFIG.google.products.map(function (productName) { var matches = active.filter(function (incident) { return googleIncidentMatchesProduct(incident, productName); }); var statuses = matches.map(function (incident) { var recent = incident.most_recent_update || {}; return mapGoogleUpdateStatus(recent.status || incident.status_impact); }); return { name: productName, status: statuses.length ? worstStatus(statuses) : "operational" }; }); var notices = active.map(function (incident) { var recent = incident.most_recent_update || {}; return { source: "Google Workspace", status: mapGoogleUpdateStatus(recent.status || incident.status_impact), title: incident.external_desc ? (String(incident.external_desc).split("\n")[0] || incident.service_name || "Google Workspace incident") : (incident.service_name || "Google Workspace incident"), message: recent.text || incident.external_desc || "Google has reported an active service incident.", updated: recent.when || recent.modified || incident.modified || incident.created, link: CONFIG.google.statusUrl }; }); return { id: "google", title: CONFIG.google.title, statusUrl: CONFIG.google.statusUrl, status: worstStatus(services.map(function (service) { return service.status; })), services: services, notices: notices }; } function mapStatuspageComponent(value) { switch (String(value || "").toLowerCase()) { case "operational": return "operational"; case "degraded_performance": return "degraded"; case "partial_outage": return "degraded"; case "major_outage": return "outage"; case "under_maintenance": return "maintenance"; default: return "unknown"; } } function mapStatuspageIndicator(value) { switch (String(value || "").toLowerCase()) { case "none": return "operational"; case "maintenance": return "maintenance"; case "minor": return "degraded"; case "major": case "critical": return "outage"; default: return "unknown"; } } function mapIncidentImpact(value) { switch (String(value || "").toLowerCase()) { case "critical": case "major": return "outage"; case "minor": return "degraded"; case "maintenance": return "maintenance"; case "none": return "info"; default: return "degraded"; } } function statuspageComponentMatches(component, names) { return names.some(function (name) { return String(component.name || "").trim().toLowerCase() === String(name).trim().toLowerCase(); }); } function normalizeStatuspage(provider, data) { var components = Array.isArray(data.components) ? data.components : []; /* Some providers, such as Duo, expose many deployment-specific components. summaryOnly uses the vendor's overall page status instead. */ var selected = provider.summaryOnly ? [] : components; if ( !provider.summaryOnly && Array.isArray(provider.componentNames) && provider.componentNames.length ) { var matched = components.filter(function (component) { return statuspageComponentMatches(component, provider.componentNames); }); if (matched.length) selected = matched; } var serviceRows = selected .filter(function (component) { return component && component.name && component.status; }) .map(function (component) { return { name: component.name, status: mapStatuspageComponent(component.status) }; }); var componentStatus = serviceRows.length ? worstStatus(serviceRows.map(function (service) { return service.status; })) : "unknown"; var pageStatus = mapStatuspageIndicator(data.status && data.status.indicator); var finalStatus = componentStatus === "unknown" ? pageStatus : worstStatus([componentStatus, pageStatus]); var incidents = Array.isArray(data.incidents) ? data.incidents : []; var activeIncidents = incidents.filter(function (incident) { return String(incident.status || "").toLowerCase() !== "resolved"; }); var notices = activeIncidents.map(function (incident) { var updates = Array.isArray(incident.incident_updates) ? incident.incident_updates : []; var recent = updates.length ? updates[0] : {}; return { source: provider.title, status: mapIncidentImpact(incident.impact), title: incident.name || (provider.title + " incident"), message: recent.body || "The vendor has reported an active incident.", updated: recent.updated_at || incident.updated_at || incident.created_at, link: provider.statusUrl }; }); return { id: provider.id, title: provider.title, statusUrl: provider.statusUrl, status: activeIncidents.length ? worstStatus([finalStatus].concat(notices.map(function (notice) { return notice.status; }))) : finalStatus, services: serviceRows, notices: notices }; } function failedProvider(provider) { return { id: provider.id, title: provider.title, statusUrl: provider.statusUrl, status: "unknown", services: [], notices: [] }; } function getDistrictNotices() { return (CONFIG.districtNotices || []).map(function (notice) { return { source: "Jefferson School District", status: notice.status || "info", title: notice.title || "District service notice", message: notice.message || "", updated: notice.updated || "", link: notice.link || "", linkText: notice.linkText || "More information" }; }); } function cleanNoticeText(value) { return String(value || "") .replace(/[#*_`>\[\]]/g, "") .replace(/\((https?:\/\/[^\s)]+)\)/g, "") .replace(/\s+/g, " ") .trim() .slice(0, 600); } function renderServiceCard(provider) { var rows = ""; if (provider.services && provider.services.length) { rows = '

" + '' + statusDot(service.status) + "" + escapeHtml(service.name) + "" + "" + statusBadge(service.status) + "

"; } else if (provider.status === "unknown") { rows = '

The live status feed could not be reached from this page.

'; } return ( '

' + '

' + escapeHtml(provider.title) + "

" + '

' + statusDot(provider.status) + '' + escapeHtml(statusMeta(provider.status).label) + "" + "

" + "

" + statusBadge(provider.status) + "

" + rows + '' + "Open vendor status page " + "" + "

" ); } function renderNotice(notice) { var updated = formatDateTime(notice.updated); var link = safeHttpUrl(notice.link); var linkHtml = link ? '

' + escapeHtml(notice.linkText || "View vendor update") + ' (opens in a new window)

' : ""; return ( '

' + "

" + escapeHtml(notice.title) + "

" + '

' + escapeHtml(notice.source) + ": " + escapeHtml(cleanNoticeText(notice.message)) + "

" + (updated ? '

Updated ' + escapeHtml(updated) + "

" : "") + linkHtml + "

" ); } function overallMessage(status) { switch (status) { case "operational": return "All monitored services operational"; case "info": return "Service advisory reported"; case "maintenance": return "Maintenance in progress"; case "degraded": return "Service disruption detected"; case "outage": return "Major service outage detected"; default: return "Some service statuses could not be verified"; } } function render(root, providers, notices, checkedAt) { var allStatuses = providers.map(function (provider) { return provider.status; }) .concat(getDistrictNotices().map(function (notice) { return notice.status; })); var overall = worstStatus(allStatuses); var districtNotices = getDistrictNotices(); var allNotices = districtNotices.concat(notices); root.querySelector("#jsd-status-app").innerHTML = '" + '

' + providers.map(renderServiceCard).join("") + "

" + '

' + '

Active Notices

' + (allNotices.length ? allNotices.map(renderNotice).join("") : '

No active vendor or district service notices are currently listed.

') + "

" + '

' + "Vendor status reflects publicly reported service health and may not represent a district-specific, account-specific, network, SSO, or integration issue. " + "If you are experiencing a problem not shown here, submit a Technology Support ticket." + "

"; var button = root.querySelector(".jsd-refresh"); if (button) { button.addEventListener("click", function () { refresh(root, button); }); } } function refresh(root, button) { if (button) { button.disabled = true; button.textContent = "Refreshing…"; } var googleRequest = fetchJson(CONFIG.google.feedUrl) .then(normalizeGoogle) .catch(function () { return { id: "google", title: CONFIG.google.title, statusUrl: CONFIG.google.statusUrl, status: "unknown", services: CONFIG.google.products.map(function (name) { return { name: name, status: "unknown" }; }), notices: [] }; }); var providerRequests = CONFIG.providers.map(function (provider) { /* Synthetic reachability check. Used for providers such as Follett Destiny where there is an official vendor status page but no compatible public JSON status feed. no-cors lets the browser determine whether the hosted service can be reached without attempting to read cross-domain page content. */ if (provider.type === "probe") { var controller = typeof AbortController !== "undefined" ? new AbortController() : null; var timeout = setTimeout(function () { if (controller) controller.abort(); }, FETCH_TIMEOUT_MS); var probeOptions = { method: "GET", mode: "no-cors", cache: "no-store", credentials: "omit" }; if (controller) probeOptions.signal = controller.signal; return fetch(provider.probeUrl, probeOptions) .then(function () { clearTimeout(timeout); return { id: provider.id, title: provider.title, statusUrl: provider.statusUrl, status: "operational", services: [ { name: provider.serviceName || provider.title, status: "operational" } ], notices: [] }; }) .catch(function () { clearTimeout(timeout); return { id: provider.id, title: provider.title, statusUrl: provider.statusUrl, status: "unknown", services: [ { name: provider.serviceName || provider.title, status: "unknown" } ], notices: [] }; }); } /* Standard public Statuspage JSON provider. */ return fetchJson(provider.feedUrl) .then(function (data) { return normalizeStatuspage(provider, data); }) .catch(function () { return failedProvider(provider); }); }); Promise.all([googleRequest].concat(providerRequests)).then(function (results) { var notices = []; results.forEach(function (provider) { if (provider.notices && provider.notices.length) { notices = notices.concat(provider.notices); } }); notices.sort(function (a, b) { return new Date(b.updated || 0).getTime() - new Date(a.updated || 0).getTime(); }); render(root, results, notices, new Date()); }).catch(function () { var app = root.querySelector("#jsd-status-app"); if (app) { app.innerHTML = '

' + "Status dashboard unavailable. " + "The dashboard could not retrieve vendor status information. Please use the vendor status pages or submit a Technology Support ticket." + "

"; } }).finally(function () { if (button) { button.disabled = false; button.textContent = "Refresh status"; } }); } function init() { var root = document.getElementById(ROOT_ID); if (!root || root.getAttribute("data-jsd-status-initialized") === "true") return; root.setAttribute("data-jsd-status-initialized", "true"); refresh(root, null); window.setInterval(function () { if (document.body.contains(root)) refresh(root, null); }, REFRESH_MS); } if (document.readyState === "loading") { document.addEventListener("DOMContentLoaded", init); } else { init(); } })();

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IT - Support Request / IT Request